Shipping and FAQ
Can I still add another item to my existing order to avoid paying for double shipping?
If your first order has not been shipped, simply make a second order online, and contact us immediately with your order numbers at ceeceekiitens@gmail.com to request that we combine the orders and refund the shipping cost.
Can I change my order that I've already placed?
Unfortunately, we cannot modify the order once it is placed, however, we can cancel your order before fulfillment. Please contact us immediately with your order number at ceeceekittens@gmail.com to cancel an order.
Contact us as soon as possible with your order number and correct shipping address at ceeceekittens@gmail.com. Please note that if you have already received your shipping confirmation, and your order has been shipped, it may not be possible for us to intercept the package. If you require a change of address once an order has shipped, you may be responsible for any carrier fees for change of address.
I put in the wrong shipping address. Can you update the address?
Do you ship internationally?
Our store only ship to Canada. For other countries, we recommend people use a proxy shipping service that will ship to your country
What is your return policy?
We will gladly accept returns and refund under certain conditions:
+The item(s) are not used and still inside their original packaging.
+ The item(s) have to be returned within 30 days from the purchase date. All shipping fees are non-refundable.
+ You will be responsible for the shipping cost of the returned item(s).
+ We are not responsible for any refund if the buyer provided the wrong shipping address or undeliverable address.
I also live in the Chantilly area. Do you do local pick up?
Unfortunately, we don't offer local pick up, but we would highly recommend that you check out other nearby shops!
How long does shipping take?
We ship all orders from Chantilly, Virginia. Our processing time is between 5-10 business days. As soon as your order is processed, you will receive a tracking number via email using United States Postal Service.
USA
USPS First Class: approximately 5-7 business days
USPS Priority Mail: approximately 3-5 business days
International
USPS First class International: approximately 2-3 weeks
USPS Priority Mail International: approximately 5-7 days
Shipping
Misc FAQ
What is your privacy policy?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
We will only use your shipping and billing address, and contact information:
+ To communicate with you about your order
+ To fulfill your order
+ For legal reasons (like paying taxes)